Refund policy
At Lakshri Jewels, we want you to love your purchase! If unknowingly you receive a defective item(in the rare case), we have a flexible return and refund policy. Incase of return of defective products, shipping charges are to be paid by the customers.
Eligibility for Return:
We require an opening or unboxing recording video of products.
This video must clearly show the packaging being opened and items is defective.
- Items must be returned within 7 days of delivery. If you are Receiving any damaged or defective products please contact us within 24 hrs , so we will re-deliver either exchange or replace products within 7-14 business days.
- Items must be in their original condition with all tags and packaging intact
- Items must not have been worn, altered, or damaged
Exceptions
- Custom-made or personalized items are non-returnable.
- Items damaged or altered by the customer are non-returnable.
- Shipping costs are non-refundable, unless the item was defective or sent in error.
Please note that if customer has size problem, then it's not our responsibility to return or refund any product. So buy products only after check the size of product.
Return Procedure
1. Contact us : contact us via email at contact.lakshrijewels@gmail.com or phone 9879101861 to initiate the return process.
2. Assessment: Our team will review the video to verify the defect and determine the appropriate course of action.
3. Return Authorization: If the defect is confirmed, the team will respond to the complaint query within 2- 5 working days and get in touch with you.
Refund Options
- Refund to credited original payment method within 7-10 days.
- Store credit towards a future purchase
- You will get refund whenever we get our product only.
- Exchange delivery will be done in 7-10 days for a different item (subject to availability)
Contact Us
If you have any questions or concerns, please don't hesitate to contact us. Contact us via email at
contact.lakshrijewels@gmail.com or 9879101861